Terms of Service
Last Updated: September 14, 2025
Welcome to AltTagEtsy! These Terms of Service ("Terms") govern your use of our website, services, and products. By accessing or using AltTagEtsy, you agree to be bound by these Terms.
1. Acceptance of Terms
By using our website, services, or purchasing products from AltTagEtsy, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.
2. Services Description
AltTagEtsy provides professional Etsy SEO optimization services, including but not limited to:
- Alt-text optimization for product images
- Title and tag rewriting for Etsy listings
- Shop audit and SEO analysis
- Free Etsy title generator tool
- Consultation and strategy services
All services are provided "as is" and we make no guarantees about specific outcomes, rankings, or sales results.
3. Client Responsibilities
As a client of AltTagEtsy, you agree to:
3.1 Accurate Information
Provide accurate and complete information about your Etsy shop, including correct URLs, product details, and business information.
3.2 Content Ownership
You must have full ownership rights or proper authorization for all content, images, and products you submit for optimization.
3.3 Implementation
You are responsible for properly implementing the optimized content we provide. This includes correctly uploading CSV files, updating listing information, and following our implementation guidelines.
3.4 Etsy Compliance
You must ensure that your Etsy shop and listings comply with all of Etsy's policies, terms of service, and guidelines.
4. Payment Terms
4.1 Service Fees
Our service fees are clearly stated on our website and at the time of purchase. All fees are quoted in USD and are subject to applicable taxes.
4.2 Payment Processing
Payments are processed securely through Stripe. By providing payment information, you authorize AltTagEtsy to charge the specified amount for the services selected.
4.3 Refund Policy
We offer a full refund if:
- We fail to deliver services within the promised timeframe
- The delivered services do not match what was ordered
- You are not satisfied with the quality of our work
Refund requests must be made within 14 days of service delivery. We do not offer refunds for changes in business decisions or failure to implement provided optimizations.
4.4 Late Payments
Payments are due at the time of service purchase. Late payments may result in suspension of services and additional fees.
5. Intellectual Property
5.1 Your Content
You retain all ownership rights to your original content, product images, and Etsy shop information. By providing content to us for optimization, you grant us a license to use, modify, and create derivative works of such content solely for the purpose of providing our services.
5.2 Our Content
All content created by AltTagEtsy, including optimized titles, tags, alt-text, and audit reports, becomes your property upon full payment. We retain the right to use anonymized examples and case studies for marketing purposes.
5.3 Website Content
All content on the AltTagEtsy website, including text, graphics, logos, and tools, is owned by or licensed to AltTagEtsy and is protected by copyright and other intellectual property laws.
6. Service Level Agreement
6.1 Delivery Timeframes
We commit to delivering services within the specified timeframes:
- Core Service: 24 hours from order confirmation
- Complete Package: 12 hours from order confirmation
- Full Shop Overhaul: 48 hours from order confirmation
- SEO Audits: 24 hours from order confirmation
6.2 Quality Standards
We guarantee that all delivered content will be:
- Human-written and edited (not AI-generated only)
- Optimized for current Etsy algorithm requirements
- Compliant with DOJ 2025 accessibility standards
- Free of spelling and grammatical errors
6.3 Revisions
We offer one round of revisions for each service if the delivered work does not meet the agreed-upon specifications. Revision requests must be made within 7 days of delivery.
7. Limitation of Liability
AltTagEtsy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
Our total liability for any claim related to our services shall not exceed the amount you paid for the specific service that gave rise to the claim.
8. Disclaimers
8.1 Results Not Guaranteed
While we strive to provide high-quality optimization services, we do not guarantee specific results, rankings, sales increases, or business outcomes. Etsy's algorithm is complex and constantly changing.
8.2 Third-Party Services
We are not responsible for the actions, policies, or services of third-party platforms, including Etsy, Stripe, or other service providers we may use.
8.3 Technical Issues
We are not liable for service interruptions, technical problems, or internet connectivity issues beyond our reasonable control.
9. Confidentiality
We agree to keep your business information, shop data, and optimization strategies confidential. We will not disclose your specific information to third parties except as required to provide our services or as required by law.
10. Termination
We reserve the right to terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including but not limited to:
- Breach of these Terms
- Fraudulent or illegal activities
- Harassment or abusive behavior
- Failure to pay for services rendered
11. Indemnification
You agree to indemnify and hold harmless AltTagEtsy, its officers, directors, employees, and agents from any claims, damages, liabilities, costs, and fees arising from:
- Your use of our services
- Violation of these Terms
- Infringement of third-party rights
- Your Etsy shop activities and content
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.
13. Dispute Resolution
Any disputes arising from these Terms or our services shall be resolved through good faith negotiations. If a resolution cannot be reached, the dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
14. Changes to Terms
We reserve the right to modify these Terms at any time. The updated Terms will be indicated by a revised "Last Updated" date and will take effect immediately upon posting. Continued use of our services constitutes acceptance of the updated Terms.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16. Entire Agreement
These Terms constitute the entire agreement between you and AltTagEtsy regarding the use of our services and supersede all prior agreements and understandings.
17. Contact Information
If you have questions about these Terms, please contact us at:
Email: hello@alttagetsy.com
Website: https://alttagetsy.com
By using AltTagEtsy services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.